Vikingbrand.eu is committed to protecting the privacy of our customers and users. Accordingly, we have established this Privacy Policy regarding the collection, use, disclosure, transmission and storage of customer data. Our online activities comply with all relevant activities and relevant European Union legislation. Take a moment to read our privacy policy.
Collection and use of personal data
Personal data is data that vikingbrand.eu collects during the performance of a contract with or for contacting an individual.
Egard OÜ is the chief processor of personal data, your company forwards the personal data necessary for making payments to Montonio Finance OÜ
.
The collection of personal data of a loyal customer can take place in the following ways:
• when submitting contact information (including your name, social security number, postal address, telephone number, e-mail address, preferred method of contact) on our website or elsewhere (eg shops)
• when using the website from the customer's account information or through cookies
• when making a purchase or ordering in our store or e-store, storing personal contact information or information about your purchase preferences (vikingbrand.eu may ask you to provide personal information and personal information on a voluntary basis in certain areas of the website. and other data)
Collection of other data
We also collect non-personal data - data that cannot be directly linked to a specific person (gender, age, language preference, location).
We may also collect information about generalized customer activity in our stores and website. This information is collected and used to provide customers with more useful information and to determine which parts of the website, products and services are of most interest. Aggregate data is treated as non-personal data in this Privacy Policy.
Use of personal data collected
With the personal data we collect, we can inform customers about vikingbrand.eu product news, campaigns and upcoming events. Customers who do not wish to be included in our newsletter list or to be notified of products that may be of interest to them may opt out of the audience at any time. We also use the collected personal data for the delivery of goods and the fulfillment of obligations to the customer.
In order to better serve the customer, vikingbrand.eu may disclose information about individual users to a third party who provides vikingbrand.eu services and is contractually obliged to keep the shared information confidential. A third party is, for example, our partner, whose tasks are to transport the goods sold in the e-shop.
Protection of personal data
Vikingbrand.eu takes all precautions (including administrative, technical and physical measures) to protect the customer's personal data. Only authorized persons have access to change and process the data.
Security
All personal data of the customer that has become known during the visit to the vikingbrand.eu e-store and the performance of purchases will be treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser's personal data and bank details.
Privacy Policy Terms and Changes
By using the Vikingbrand.ee website or filling in the application of a regular customer, you have read and agreed to these principles and conditions. We reserve the right to change the general terms and conditions of the privacy policy, if necessary, by notifying all regular customers.
If you have any questions or concerns about this Privacy Policy or data processing, please contact us at info@vikingbrand.eu
PROCESSING OF PERSONAL DATA
The chief processor of personal data of the online store vikingbrand.eu is Egard OÜ.
What personal data is processed
• name, telephone number and e-mail address;
• delivery address;
• bank account number (return);
• cost of goods and services and data related to payments (purchase history);
• Customer support information.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data, such as e-mail, telephone number, customer name, is processed to resolve issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.
Legal basis
The processing of personal data takes place for the purpose of fulfilling the contract entered into with the customer.
The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).
Recipients to whom personal data are transmitted
Personal information is passed on to the online store's customer support to manage purchases and purchase history and to resolve customer issues.
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, the customer's address will be provided in addition to the contact details.
If the online store is accounted for by the service provider, the personal data will be transferred to the service provider for accounting purposes.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
Security and access to data
Personal data is stored on the servers of Virtuaal.com OÜ, which are located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.
The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.
The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are required to ensure appropriate safeguards for the processing of personal data.
Access to and correction of personal data
Personal data can be accessed and corrections made to the user profile of the online store. If the purchase has been made without a user account, personal data can be accessed via klint support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Preservation
When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting or resolving consumer disputes.
If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.
In the case of disputes relating to payments and consumer disputes, personal data shall be kept until the claim is fulfilled or the limitation period expires.
The personal data required for accounting purposes shall be kept for seven years.
Deletion
To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure shall be specified.
Transfer
A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of personal information that is subject to transfer.
Direct marketing announcements
The e-mail address and telephone number will be used to send direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the email footer or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including profiling related to direct marketing, by notifying the customer support by e-mail.
Solving arguments
Disputes related to the processing of personal data are resolved through customer support at info@vikingbrand.eu. The supervisory authority is the Estonian Data Protection Inspectorate.
